Service & Support
Our service engineers will help to ensure successful installation, long-term trouble-free operation and upgrade of GAGAR>N equipment
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support
support
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warranty
warranty
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3-year 9/5 warranty on equipment
○ Free repair
4 tech support lines and 3 complaint channels
○ Tech support by phone or email, as well as via Service Desk and Telegram
Warranty and post warranty service
○ 9/5 tech support
○ Free spare parts
○ Complaint response within 4 hours
Warranty and post warranty service
Extended support
Basic
- 9/5 processing of requests from 9:00 am till 6:00 pm Moscow time, except weekends and holidays
- Response time: 3 hours
- Replacement of FRU parts within 3 business days after the need has been confirmed
- CRU parts are provided to the user within 1 business day with the replacement to be handled the user
Optimal
- 9/5 processing of requests from 9:00 am till 6:00 pm Moscow time, except weekends and holidays
- Response time: 2 hours
- Replacement of FRU parts on the next business day after the need has been confirmed
- Replacement of CRU parts by GAGAR>N engineers on the next business day after the need has been confirmed
- One false call per year
- Dedicated service manager
Advanced
- 24/7 processing of requests
- Response time: 1 hour
- Replacement of FRU parts on the next business day after the need has been confirmed
- Replacement of CRU parts by GAGAR>N engineers on the next business day after the need has been confirmed
- Up to three false calls per year
- Dedicated service manager
Questionnaires and request forms
Documents
Questionnaires and request forms
Documents
Support Team GAGAR>N is open Monday to Friday
9:00 am – 6:00 pm
Contact us:
+7 925 007-38-52
Email:
sd@gagarin.me
9:00 am – 6:00 pm
Contact us:
+7 925 007-38-52
Email:
sd@gagarin.me
Contact support
© Gagar>N 2021
All rights reserved.
Privacy policy.
All rights reserved.
Privacy policy.
© Gagar>N 2021
Все права защищены.
Политика конфиденциальности
Все права защищены.
Политика конфиденциальности
